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Kazura Hair Customer Service & Policies

 
Shipping & Delivery
All orders received on before NOON EST (12PM EST) will be shipped by the end of the next business day.
All orders received after NOON EST (12PM EST) will be shipped within two business days.
All orders placed on U.S. holidays, weekends, or other holidays recognized by Kazura Hair® will be shipped within two business days.
In rare cases due to unforeseen events, (e.g. extreme weather, shipping company delays, etc.), these shipment times may be delayed.
Shipment Confirmation emails containing your tracking number(s) are sent once your order has shipped. The tracking number are usually active within 24 hours.
 
Privacy & Security
Your privacy is important to us.  For full details on our privacy policies, please visit our Privacy page by clicking here.
 
Returns & Replacements
Returns are accepted for defective products, or if Kazura Hair mistakenly ships an item that differs from your receipt/invoice.
Please ensure that any returned item(s) are sent back through a traceable and/or insurable method as Kazura Hair is not responsible for any return packages that are not received.
Kazura Hair reserves the right to limit returns.
Please note that the original shipping and handling costs will not be refunded under any circumstances, UNLESS it is an error on our part.
Customer is responsible for paying the shipping cost on all returned items.
 
Ordering
For questions about ordering, or an order that you have placed, please click here to contact us.
 
Payment, Pricing & Promotions
We accept all major credit cards (Visa, Mastercard, American Express, Discover Card), money orders and cashier's checks payable to Kazura Hair.
Credit cards payments are securely processed by our merchant partner PayPal.
For any promotional offers and/or contests, please refer to the specific promotion page for full details including start and end dates, specific discounts, promotional codes, etc.
 
Viewing Orders
To view your orders, log into your account by clicking on the "My Account" link in the upper right-hand corner of any page.
 
Updating Account Information
To makes changes to your account, log into your account by clicking on the "My Account" link in the upper right-hand corner of any page.

Kazura Hair